General Shipping/Handling Information:

McCall's processes all orders based on a first in first out basis. All orders will be ready to ship within 48 hours of order receipt plus additional time for shipping method selected ie: ground, economy or priority) service. Please allow additional time during heavy seasonal demands. For your convenience we offer multiple ways for you to receive your order - FedEx, Purolator, UPS and  In-store Pick-up. Unfortunately we cannot ship cakes, cupcakes or any other frozen or baked food items at this time. 

Your final shipping and handling costs will be calculated during the processing of your order. All shipping is calculated based on the size, weight and/or dimensional weight of your order as well as your location (postal code). McCall’s reserves the right to change courier or service. For online orders a separate handling fee will be charged on the order at the time of shipping based on the final value of the order. These fee's are based on the total value of the order before discounts and taxes. Handling Fee's will vary from $2-$7 per order. We strive to ship all orders within 48 hours from the time of order. For orders placed on a weekend or holiday, they will be processed on the next business day and shipped within 24-48 hrs. In addition to the order processing time (1-2 day service) , the shipping method selected dictates how long it will take your order to be received from when it is ready to ship. For example: if selecting FedEx ground (1-7 business days), You will receive your package within 2-9 business days from when order was placed. 1-2 Business days for order processing and 1-7 business days for shipping.

If you require Rush Order service, this is available, please add "Rush Order"in the special instructions box of your order. Also note that a Rush Order charge of $5 will be added to your order. Rush orders will be prioritized and usually processed same day or next business day based on time of order arrival. Please allow a minimum of 4 business days after your order is scheduled to arrive before notifying us of an un-received shipment - please email us at ordering@mccalls.ca Once your order has been shipped, you will receive an email notification along with a tracking number for the carrier. In order to receive a proper shipping calculation, please be sure to provide us with a complete shipping address, residential address, signature service etc when you set-up your account. Shipping insurance is not included with your order. To protect your items against lost or stolen parcels, shipping insurance may be purchased, at the customer’s expense. Please inform the sales staff in the comments area of your order to be sure a shipping insurance is provided for your  order being shipped. Also note, parcels are shipped without requiring a signature. To help protect against lost or stolen parcels, please request signature service for your shipment, by adding a note in the special instructions box of your order. 
Shipments to US addresses under $200.00 for personal use may or may not be subject to duties, taxes and brokerage fees. These fees are the sole responsibility of the receiver/addressee. 
Shipments to international addresses may be subject to duties taxes and other importing, customs or brokerage fees. These fees are the sole responsibility of the receiver/addressee. All US and international shipments maybe subject to customs and border security inspections. All US and international shipments will include a commercial invoice, including contents and value of the shipment. 

Back Orders & Out of Stock:
Our website will indicate whether or not an item is in stock. Unfortunately McCall’s does not hold back orders. Any items that are out of stock at the time of order processing, these items will be removed and the balance of the order will be shipped(McCall's does not notify for out of stock items). If you do not want the balance of your order shipped due to out of stock items please add a note in the special instructions box to this affect. Back ordered/out of stock items must be reordered when available. 

Return Policy: All return requests for unwanted items must be made within 7 days of your purchase and/or receiving the order. A 20% restocking charge will apply to any returned merchandise. Only sealed, UNUSED merchandise in its original packaging, accompanied with original receipt will be accepted. Customers are responsible for shipping costs back to McCall’s. Not all items can be returned, please note below for our list of excluded items. If you wish to return new, unopened items to McCall’s and it is within 8 to 30 days from your date of purchase, McCall’s will issue a store credit, less a 20% re-stocking charge and original shipping cost. The following items CANNOT be returned for refund: ANY and ALL edible food products (including but not limited to; all petal & luster dusts, food pens, coloring's, fondant, chocolate, cocoa, vanilla, dragees, SugarVeil, isomalt, cake crystals, edible ink cartridges, books, magazines, cake dummies, cake boards, cake boxes & inserts, discounted/clearance items, palette knives, cake knives, bench/bowl scrapers, gift certificates, custom orders, sugar flowers, all display stands, chocolate fountains etc) and special orders are NOT returnable unless received damaged. If they do arrive in a damaged state, please see the Damaged/Defective Items section below. Although perishable items should not be shipped ground, please note that heat-sensitive items may be altered during transit and McCall’s is not responsible for any alterations or damages caused by temperature changes during shipment.
If you are unsatisfied with your order, please contact us via email at ordering@mccalls.ca to obtain a Return Authorization Number (RMA#) before returning any merchandise.
To receive a credit: Call or email our customer service department and obtain a Return Authorization Number (RMA#). Your RMA# must be clearly printed on the outside of the box.
Please Note, we will not accept any returned merchandise without an RMA# number clearly printed on the outside of the box. Returned items absent of a RMA number will not be accepted and will be returned to the sender at the sender's expense. Unfortunately we cannot accept returns 30 days after an RMA# number has been issued to you. Please ship your package with adequate insurance for the value of the contents. If your merchandise becomes lost or damaged while being returned, McCall’s will not assume responsibility. You (the customer) are responsible for return shipping, brokerage fees, duties, and taxes (if applicable). In order to avoid incurring any brokerage fees, duties, and taxes, returned shipments from the USA or overseas should be shipped via the postal service (not via courier service), with customs documentation declaring that the contents are returned goods. Return shipments should be properly insured. McCall’s cannot be held responsible for any loss, non-delivery or damage to the products during shipping. Please be sure to enclose the sales receipt issued from McCall’s (or photocopy of original) with your returned merchandise. Once we receive the returned item(s), a credit will be issued to your account for the full amount of the item(s) less the 20% restocking fee and any applicable shipping charges. Please allow 7-10 business days for us to process a credit to your account. Please note depending upon the credit card company, your credit may not show on your account until the following billing cycle. 
Please properly package all products to be returned in a sturdy shipping box sealed with clear packing tape (not masking tape). Returns should be addressed to: McCall’s – Return Desk, 1290 Fewster Dr Mississauga, Ontario, Canada L4W1A4

Incorrect items received: If you have received an item in error, please call our customer service line at 905-602-9622 X-104 or email ordering@mccalls.ca within 2 days of receiving your package and we will correct our error. PLEASE do not ship the item back before calling and receiving an RMA# and further instructions on what to do.
Damaged/Defective Items: McCall’s prides itself in packaging your orders with great care. However, sometimes damage occurs and we need to be notified promptly in order to serve you better. If you do receive a damaged/defective item, we will replace the damaged/defective item(s) at no additional charge or provide a full refund upon receipt of the damaged/defective item(s). All damaged item claims after 7 days of your purchase and/or receiving the order will be provided with a store credit only. Please be prepared to provide Invoice#, Item number, Lot#(if applicable).

Save your shipping box! It needs to be inspected by the carrier. Claims cannot be made for damaged goods if the box is discarded. If a product has been damaged by our carrier, photos proving this claim must be sent to us.

Call or email our customer service department to report damaged goods within 2 days of receipt of product. A Return Merchandise Authorization (RMA#) will be provided. The courier will pick up your package within 3-7 days. A refund will be issued to you on your credit card upon receipt of the damaged goods providing all conditions of our return policy are met or we can ship out a replacement item. 

Refused Orders: Any order shipped that is refused will incur the shipping charges plus a 20% restocking fee. Exception to this is if the order is received damaged.

Returned Orders Due to Incorrect Address: If your order is returned to us due to an incorrect address in the system, provided by you (the customer) at the time of ordering, we will re-ship the order at your expense. If you (the customer) choose not to have the order re-shipped, a 20% restocking fee plus the original shipping charges will be deducted from the refund.
Custom Orders: Unfortunately we do not accept returns on custom orders. However, if the product is defective or damaged please return the merchandise to us within 10 days and we will gladly exchange it. Merchandise must be in original condition and packaging. Similarly, if your order appears to have been damaged during shipping, please save all exterior packaging and contact us so that we may rectify the situation.

Pick-up & Return Address: McCall's 1290 Fewster Drive Mississauga Ontario L4W1A4 

Postal Codes Excluded Under Free Ship Promotion: 

Delivery location exclusions: Postal codes within Canada which are considered remote will receive a shipping credit of 20% of the total value of the order (after discounts and before taxes), for these locations even when the free shipping discount coupon code is used by the customer during checkout. The table below represents remote locations applicable to this by province and postal code.

Delivery location exclusions continued; NWT, Yukon & Nunavut with postal codes from X0A to Y9Z are also subject to the 20% shipping credit plus tax under the Free Ship promotion. For any questions regarding shipping or the online store, please contact customer service at sales@mccalls.ca A customer service representative will be happy to assist you Monday to Friday, 8:30 AM to 4:30 PM EST.