General Shipping/Handling Information:
McCall's processes all orders based on a first in first out basis. All orders will be ready to ship within 48hours of order receipt plus additional time for shipping method selected ie:ground, economy or priority) service. Please allow additional time during heavy seasonal demands.
For your convenience we offer multiple ways for you to receive your order
- FedEx,Canada Post, & In-store Pick-up. All of our products are shipped via FedEx ground or Canada Post expedited . Unfortunately we cannot ship cakes, cupcakes or any other frozen or baked food items at this time.
For Canada Post
shipping policies Click Here
For Fedex shipping policies Click Here
Your final shipping and handling costs
will be calculated during the processing of your order. All shipping is calculated
based on the size, weight and/or dimensional weight of your order as well as your
location (postal code). McCall’s reserves the right to change courier or service. For online orders a separate handling fee will be charged on the order at the time of shipping based on the final value of the order.These fee's are based on the total value of the order before discounts and taxes. Handling Fee's will vary from $2-$7 per order.
We strive to ship all
orders within 48 hours from the time of order is received. For orders placed on a weekend
or holiday, they will be processed on the next business day and shipped within 24-48hrs. In addition to the order processing time (1-2 day service) , the shipping method selected dictates how long it will take your order to be received from when it is ready to ship. For example: if selecting FedEx ground (1-7 business days), You will receive your package within 2-9 business days from when order was placed. 1-2 Business days for order processing and 1-7 business days for shipping.
If you require Rush Order service, this is available, please add "Rush Order"in the special instructions box of your order. Also note that a Rush Order charge of $5 will be added to your order. Rush orders will be prioritized and usually processed same day or next business day based on time of order arrival.
Please allow a minimum
of 4 business days after your order is scheduled to arrive before notifying us
of an un-received shipment - please email us at firstname.lastname@example.org . Once your order has been shipped, you will receive an email
notification along with a tracking number if available for the carrier used.
In order to receive a
proper shipping calculation, please be sure to provide us with a complete
shipping address, residential address, signature service etc when you set-up your account.
Shipping insurance is not included with your order. To protect your items against lost or stolen parcels, shipping
insurance may be purchased, at the customer’s expense. Please inform the sales
staff in the comments area of your order to be sure a shipping insurance is provided for your order being shipped. Also note, parcels are shipped without requiring a signature. To help protect against lost or stolen parcels, please request signature service for your shipment, by adding a note in the special instructions box of your order.
Shipments to US
addresses under $200.00 for personal use may or may not be subject to duties,
taxes and brokerage fees. These fees are the sole responsibility of the
international addresses may be subject to duties taxes and other importing,
customs or brokerage fees. These fees are the sole responsibility of the
All US and
international shipments maybe subject to customs and border security
inspections. All US and international shipments will include a commercial
invoice, including contents and value of the shipment.
Back Orders & Out of Stock:
Our website will
indicate whether or not an item is in stock. Unfortunately McCall’s does not
hold back orders. Any items that are out of stock at the time of order processing, these items will
be removed and the balance of the order will be shipped(McCall's does not notify for out of stock items). If you do not want the balance of your order shipped due to out Out of stock items please add a note in the special instructions box to this affect. Back ordered/out of
stock items must be reordered when available.
All return requests
for unwanted items must be made within 7 days of your purchase and/or receiving
the order. A 20% restocking charge will apply to any returned merchandise. Only
sealed, UNUSED merchandise in its original packaging, accompanied with original receipt will be accepted.
Customers are responsible for shipping costs back to McCall’s.
Not all items can be
returned, please note below for our list of excluded items. If you wish to
return new, unopened items to McCall’s and it is within 8 to 30 days from your
date of purchase, McCall’s will issue you a store credit, less a 20%
re-stocking charge and original shipping cost.
The following items
CANNOT be returned for refund: ANY and ALL edible food products (including but
not limited to; all petal & luster dusts, food pens, coloring's, fondant,
chocolate, cocoa, vanilla, dragees, SugarVeil, isomalt, cake crystals, edible
ink cartridges, books, magazines, cake dummies, cake boards, cake boxes &
inserts, discounted/clearance items, palette knives, cake knives, bench/bowl scrapers,
gift certificates, custom orders, sugar flowers, all display stands, chocolate
fountains etc) and special orders are NOT returnable unless received damaged.
If they do arrive in a damaged state, please see the Damaged/Defective Items section below.
items should not be shipped ground, please note that heat-sensitive items may
be altered during transit and McCall’s is not responsible for any alterations
or damages caused by temperature changes during shipment.
If you are unsatisfied
with your order, please contact us via email at email@example.com to obtain a Return Authorization Number (RMA#) before returning
To receive a credit:
Call or email firstname.lastname@example.org our customer service
department and obtain a Return Authorization Number (RMA#). Your RMA# must be
clearly printed on the outside of the box. Please
Note, we will not accept any returned merchandise without an RMA# number
clearly printed on the outside of the box. Returned items absent of a RMA
number will not be accepted and will be returned to the sender at the sender's
expense. Unfortunately we cannot accept returns 30 days after an RMA# number
has been issued to you.
Please ship your
package with adequate insurance for the value of the contents. If your
merchandise becomes lost or damaged while being returned, McCall’s will not
assume responsibility. You (the customer) are responsible for return shipping,
brokerage fees, duties, and taxes (if applicable). In order to avoid incurring
any brokerage fees, duties, and taxes, returned shipments from the USA or
overseas should be shipped via the postal service (not via courier service),
with customs documentation declaring that the contents are returned goods.
Return shipments should be properly insured. McCall’s cannot be held
responsible for any loss, non-delivery or damage to the products during
shipping. Please be sure to enclose the sales receipt issued from McCall’s (or
photocopy of original) with your returned merchandise.
Once we receive the
returned item(s), a credit will be issued to your account for the full amount
of the item(s) less the 20% restocking fee and any applicable shipping charges.
Please allow 7-10 business days for us to process a credit to your account.
Please note depending upon the credit card company, your credit may not show on
your account until the following billing cycle. Please properly package all
products to be returned in a sturdy shipping box sealed with clear packing tape
(not masking tape) and send them to:
Returns should be
addressed to: McCall’s – Return Desk, 1290 Fewster Dr Mississauga, Ontario,
Incorrect items received:
If you have received
an item in error, please call our customer service line at 905-602-9622 X-104 or email email@example.com within 2 days of receiving your package and we will correct our error. PLEASE
do not ship the item back before calling and receiving an RMA# and further instructions on what to do.
McCall’s prides itself
in packaging your orders with great care. However, sometimes damage occurs and
we need to be notified promptly in order to serve you better. If you do receive
a damaged/defective item, we will replace the damaged/defective item(s) at no
additional charge or provide a full refund upon receipt of the
damaged/defective item(s). All damaged item claims after 7 days of your purchase and/or receiving
the order will be provided with a store credit only. Please be prepared to
provide Invoice#, Item number, Lot#(if applicable).
Save your shipping box! It needs
to be inspected by the carrier. Claims cannot be made for damaged goods if the
box is discarded. If a product has been damaged by our carrier, photos proving
this claim must be sent to us.
Call or email firstname.lastname@example.org our customer service
department to report damaged goods within 2 days of receipt of product. A
Return Merchandise Authorization (RMA#) will be provided and Canada Post or other
courier will pick up your package within 3-7 days. A refund will be issued to
you on your credit card upon receipt of the damaged goods providing all
conditions of our return policy are met or we can ship out a replacement item.
Any order shipped that
is refused will incur the shipping charges plus a 20% restocking fee. Exception
to this is if the order is received damaged.
Returned Orders Due to Incorrect Address:
If your order is
returned to us due to an incorrect address in the system, provided by you (the
customer) at the time of ordering, we will re-ship the order at your own
expense. If you (the customer) choose not to have the order re-shipped, a 20%
restocking fee plus the original shipping charges will be deducted from the
Unfortunately we do
not accept returns on custom orders. However, if the product is defective or
damaged please return the merchandise to us within 10 days and we will gladly
exchange it. Merchandise must be in original condition and packaging.
Similarly, if your order appears to have been damaged during shipping, please
save all exterior packaging and contact us so that we may rectify the
& Return Address:
1290 Fewster Drive
POSTAL CODES EXCLUDED UNDER
FREE SHIP PROMOTION
location exclusions: Postal codes within Canada
which are considered remote will receive a shipping credit of 20% of the
total value of the order (after discounts and before taxes), for these locations even
when the free shipping discount coupon code is used by the customer during
checkout. The table below represents remote locations applicable to this by
province and postal code.
Newfoundland & Labrador
A0A - A0O
A0P - A0Z
A1A - A1N
A1O - A2U
A2W - A9Z
B0A - B0H
E5E - E5G
P0A - P0K
P0M - P0Z
S0A - S3M
S8A - S9Z
T0A - T0I
T8E – T8G
T8V – T8Z
T9S – T9U
V0A - V0B
V0I - V0M
V0O - V0Z
V1A - V1C
V1D - V1J
V1K - V1R
V8G - V8J
- Delivery location
exclusions continued; NWT, Yukon & Nunavut with postal codes from X0A to
Y9Z are also subject to the 20% shipping credit plus tax under the Free
For any questions
regarding shipping or the online store, please contact customer service at email@example.com. A customer service representative will be happy to assist you Monday
to Friday, 8:30 AM to 4:30 PM EST.